Shipping & Return


SHIPPING

LOUISE KÖRNER garments are all MADE IN ENGLAND. We aim and do our best to ensure that the parcel will be shipped within 24 hours following your order based by our webshop. Delivery time for orders within the EU is 3-5 working days.

Please note that currently we only ship to the below specified countries:

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Italy, Ireland, Jersey, Latvia, Liechtenstein, Lithuania, The Netherlands, Luxembourg, Malta, Monaco, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Our orders are shipped by post to the address you provide us with.

Domestic (United Kingdom)

  • Standard Shipping within UK between 0.0 kg – 2.0 kg will be FREE Delivery
  • Royal Mail Signed For® 1st Class - 1 day delivery between 0.0 kg – 0.5 kg will cost £10.00

EU Zone

  • Royal Mail International Tracked & Signed (3-5 working days) between 0.0 kg – 1.0 kg will cost £12.50
  • Free Shipping over £200.00 worth of garments

 

RETURNS/REFUNDS

Your satisfaction is our highest concern and we sincerely hope you love your new pieces.

However, we all have second thoughts, so if you change your mind or for any other reason you decide not to keep an item, you can exercise your right of cancellation within fourteen (14) days, beginning on the day after you received the product. We will offer you an exchange or refund for items returned with a receipt, in the original packaging and in the condition they were sold; unworn and including tags and labels.

In the unlikely event that you receive an item that is faulty or damaged please contact us within 14 days of receiving and we will organize a replacement for you. If a replacement is unavailable, you may choose another suitable item. If an item is faulty and there is no suitable replacement you will be refunded. We do not accept returns or size exchanges on items that show wear or use and without their original packaging and tags. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We do not refund postage charges for goods returned and your own return postage costs are not refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £70, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Sale items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@louisekorner.com.

 Gifts: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

 

RETURN PROCESS

 All returns must be notified within 14 days of delivery. Upon receiving your goods, we advise you try them on straight away. If you chose to return or exchange any items, please do the following:

  1. Item/s must be unworn and unwashed in the original sellable condition. All labels and packaging must be in their original condition. 
  1. Email contact@louisekorner.com to notify us of what you will be returning and the reason so we can authorise your return. Please quote your invoice number and date. If you wish to make an exchange - let us know which item you would like instead.
  1. Please enclose your RETURN FORM and RECEIPTwith your item. If you did not receive a return form together with your item(s), please email contact@louisekorner.com and we can send it to you. *Please note orders returned without these documents may take longer to process. 

We recommend shipping the package through a tracked service; LOUISE KÖRNER cannot replace items that are lost during shipment. Once the items have been received they will undergo a quality review and once cleared, you will either receive your new items (for exchanges), or refund on the cost at purchase (excluding original shipping cost) directly to the credit card or PayPal account used for the purchase.

You will receive email notification of this. Return postage costs are your responsibility.

You should address your return to:

LOUISE KÖRNER, 47a RADNOR WALK, SW3 4BP London, United Kingdom