Terms & Conditions


 

This website is owned and operated by L KORNER Ltd, 272 Regents Park Road N3 3HN, London, United Kingdom.

Before placing an order with LOUISE KÖRNER you must have read and agreed these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact our customer service via email at contact@louisekorner.com before placing your order with us.

By placing an order, you are accepting the SITE’s contract and terms and conditions. These are the terms and conditions of sale (Conditions) of our website www.shop.louisekorner.com. This page informs you about the terms and conditions on which we supply any of the products (Products) listed on the Site to you. These Conditions shall apply to all transactions carried out via our Site. Please read these terms and conditions carefully and make sure that you understand them, before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms and Conditions. It is assumed that by entering the Site and ordering any of our Products you are aware and accept these Conditions. By accepting the Terms and Conditions when confirming your order, you confirm your unconditional acceptance of these Conditions. Please understand that if you refuse to accept these Conditions, you will not be able to order any products from our Site. If you have any queries about these Conditions, the products or the site please send as an e-mail to contact@louisekorner.com. All orders are subject to availability and confirmation of the order price. You will have the opportunity to double check and adjust your order before the final confirmation step, so don’t worry if you make a mistake or change your mind about anything.

 

INFORMATION YOU PROVIDE

You confirm that all information provided by you in using this website is true and accurate and that you have the legal authority to purchase goods or services on this website. By accepting these terms and conditions, you authorize us to use, store or otherwise process any personal information which is related to and identifies you to the extent reasonably necessary to provide the services which are available through our website

 

LIABILITY

Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase. Nothing in these terms and conditions limits any statutory rights you might have as a consumer or our liability to you for any fraud, fraudulent misrepresentation, death or personal injury resulting from our negligence.

 

SERVICE AVAILABILITY

Our Site is intended for use by people resident in countries in the European Union. Our business policy consists of selling products through our Site to consumers only. By accepting to purchase products from our Site, you confirm that you are a consumer.
By placing an order through our Site, you warrant that:
(a) you are legally capable of entering into binding contracts;
(b) you are a consumer;
(c) you are at least 18 years old.


 

OUR PRODUCTS

Information on the range of products sold via our site is available, with product references, on our site. All orders are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order if made.  Our main products sold through our Site are clothing products and other fashion products. All images, illustrations and descriptions of the goods are for illustrative purposes only. Although we have made every effort to be as accurate as possible, colours you will see on your monitor, sizes and measurements may vary.

 

HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

To order products from our Site, please use the following instructions:
(a) When on the page of the particular product you are about to order, please select a size and click the 'Add To Cart' button.
(b) Once you have chosen all the products you would like to order, click the 'View Cart' button.
(c) Once on your Shopping Cart page, please click the 'Checkout with Paypal' button. 
(d) Once on the Checkout page, please enter the necessary billing and shipping address details, before clicking Save & Continue.
(e) Once you have provided all the necessary details and before submitting your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input orders.  

After placing an order, you will receive an e-mail from us acknowledging that we have received your order and giving you an order reference number for any references. Please note that such confirmation e-mail does not mean that your order has been accepted. Your order constitutes an offer by you to purchase a product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched (Dispatch Confirmation). 

 The sale will only be binding on us once we have notified you that the order is accepted and the products have been dispatched by us. This means that if products are shown on our site but are not available or are incorrectly described, we shall not be obliged to sell you such products.
If we are unable to supply you with a product, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount as soon as possible

 

CONSUMER RIGHTS – RIGHT OF CANCELLATION and REFUND

You have the right to cancel the Contract at any time within fourteen (14) days, beginning on the day after you received the Products. This means that during that period if you change your mind or for any other reason you decide not to keep a product, you can exercise your right of cancellation. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy. We refund you on the credit card or debit card used by you to pay. 

To cancel a Contract, you must notify us in writing by sending us an e-mail to contact@louisekorner.com giving details of the products ordered and their delivery. You can send us your cancellation notice by e-mail, then your cancellation is effective from the date you sent us the e-mail. You must also return the products to us as soon as reasonably practicable, and at your own cost (unless on receipt of the Products we consider that the products are faulty, whereupon we will refund or re-credit you with the cost of returning the products to us). You have a legal obligation to take reasonable care of the products while they are in your possession. No refund will be offered for products that are returned by you incomplete, damaged or soiled. If you wish to return the products, you must return them in their original packaging, complete with all related accessories, labels, protective boxes, together with the duly completed Returns Form and the original invoice to the following address:

LOUISE KÖRNER,  47a Radnor Walk  SW3 4BP, London UK

 

DELIVERY

The Products you order will be delivered during normal business hours to the address which you give to us when you place your order, once payment in full, including all applicable delivery charges, has been confirmed.

We shall not be liable to you if delivery is prevented or delayed due to any cause beyond our reasonable control. If we are unable to meet the estimated delivery date due to any event beyond our control, we shall contact you with a revised estimated delivery time.



 

INTERNATIONAL DELIVERY

If you order products from our site to international destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and we cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.



 

REFUNDS POLICY

If you return a product to us:
Because you have cancelled the Contract between us within the fourteen-day period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the product in full (excluding the original delivery charges). However, you will be responsible for the cost of returning the item to us.
For any other reason (for instance, because you consider that the product is defective or faulty), we will examine the returned product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us. 
We will usually refund any money received from you using the same method originally used by you to pay for your purchase.
For more information about refunds, please refer to our SHIPPING & RETURN page.



 

PRICE

All prices by LOUISE KÖRNER are quoted in POUNDS (£) and are shown including UK sales tax (VAT) at the current rate of 20%, but excluding delivery costs. Please see our Shipping Information to read more about delivery costs and delivery dates. Please note LOUISE KÖRNER has no control over any customs or import duties that could be levied when the package reaches your designated country - you will be liable for any of these costs. The price of the products and our delivery charges will be as quoted on our site and will be confirmed on the written confirmation that you will receive when the products are due to be delivered. Product prices do not include delivery charges. Our delivery charges are as quoted on our site and may vary depending on the destination.
Product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.
If the pricing error is obvious and unmistakable and could have reasonably recognised by you as an error, we do not have to provide the Products to you at the incorrect (lower) price.



 

SECURE PAYMENT

Payment can be made by credit cards or Paypal. Payment will be debited and cleared from your account upon dispatch of your order by www.shop.louisekorner.com.
You confirm that the credit or debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it
If the issuer of your payment card refuses to authorize payment to www.shop.louisekorner.com we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.



 

WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.



 

NOTICES

All notices given by you to us must be given to LOUISE KÖRNER via e-mail to contact@louisekorner.com. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our site, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.



 

OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

We have the right to revise and amend these Conditions from time to time (i.e. changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities). 
You will be subject to the policies and Conditions in force at the time that you order products from us, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within fourteen working days of receipt by you of the Products).



  

USE OF PERSONAL DATA – PRIVACY POLICY

In order to buy any of our products through our site, you are required to provide your personal data. The holding and using of your personal data provided to www.shop.louisekorner.com is governed by the 'Privacy Policy' posted on our site. Please read our Privacy Policy to understand how we use and protect your personal data. By placing an order through our site and accepting our Privacy Policy, you consent to the collection, use and transfer of your personal data under the Privacy Policy.

 

AGE RESTRICTIONS

Parental or guardian consent is required for customers under the age of 18. If you are under 18 years old you must let your parent or guardian know about our policy before you register to use this site or any of this site’s services.

Security: We take all reasonable care to make our website as secure as possible. We keep the details of your order and payment secure and in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from LOUISE KÖRNER. Furthermore, you are solely responsible for maintaining the confidentiality of your password and account username.

  

OWNERSHIP OF RIGHTS

All rights, including copyright, in this website are owned and licensed to L KORNER Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of L KORNER Ltd. You may not modify, distribute or re-post anything on this website for any purpose.

 

ACCURACY OF CONTENT

We take every care to ensure that the description and specification of our products are correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

  

ENTIRE AGREEMENT

We intend to rely upon these terms and conditions and any document expressly referred to in them in relation to the subject matter of the contract between us. While we accept responsibility for statements and representations made by our duly authorised agents and we will provide you with any variations from these terms and conditions to be confirmed in writing.

 

JURISDICTION

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of United Kingdom.